Privacy Policy

Root & Remedy Collective is a homeopathic dispensary and wellness brand operated by Dr. Jami West. Our website is located at rootremedy.co. You can reach us at [email protected].

We collect only the information necessary to run our business and serve you well. Here is what that includes:

When you place an order:

• Your name and email address
• Your shipping address
• Your order details (products, quantities, amounts)
• Payment information — processed securely by Stripe; we never see or store your full card number

When you subscribe to our newsletter:

• Your email address
• The date you subscribed

When you book a consultation:

• Any information you provide through our booking platform (Better). Please review Better's privacy policy for details on how they handle your data.

Automatically collected data:

Like most websites, our server may log basic technical information such as your IP address, browser type, and pages visited. This data is used only for security and performance monitoring and is not sold or shared.

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Send our weekly wellness newsletter (only if you subscribed)
• Respond to your questions and support requests
• Improve our website and product offerings
• Comply with legal obligations (e.g., tax records for transactions)

We do not use your information for automated profiling, sell it to data brokers, or share it with advertisers.

If you subscribe to our newsletter, you will receive weekly wellness emails from Root & Remedy Collective. These emails may include educational content about homeopathy, blog post announcements, product updates, and occasional promotions.

You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any email. We honor all unsubscribe requests promptly.

We use Resend to send our emails. Your email address is stored in our secure database and passed to Resend solely for the purpose of delivering our newsletter. Resend does not use your data for their own marketing.

All payment processing is handled by Stripe, a PCI-DSS compliant payment processor. When you check out, you are redirected to a secure Stripe-hosted page. We never receive or store your credit card number, CVV, or full payment details.

Stripe may collect and store your payment information in accordance with their own Privacy Policy.

We share your information only with the service providers necessary to operate our business:

We do not sell, rent, or trade your personal information to any third party for marketing purposes. Ever.

We retain your order information for as long as required by applicable tax and business law (generally 7 years). Newsletter subscriber records are kept until you unsubscribe. You may request deletion of your data at any time by emailing us at [email protected].

Our website uses a small number of cookies to keep the site working properly:

• Session cookies — keep you logged in during your visit and maintain your shopping cart
• Preference cookies — remember your cart contents between visits (stored in your browser's local storage)

We do not use advertising cookies, tracking pixels, or third-party analytics that profile your behavior across other websites. You can disable cookies in your browser settings, though this may affect cart functionality.

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your personal information (subject to legal retention requirements)
• Opt out of marketing emails at any time
• Data portability — receive a copy of your data in a readable format

To exercise any of these rights, please email [email protected]. We will respond within 30 days.

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy or how we handle your data, please reach out — we're a real family business and we're happy to talk.

Email: [email protected]
Website: rootremedy.co